CX Summit 2021

CX Summit 2021 returns live on your screen on January 28, 2021, to show why CX is the driving force in a complex and more digital world. The conference will present ways to create, deliver, and optimize the best customer experiences. It will answer the question “What Makes Today’s Most Successful CX Leaders?”.

Customer journey mapping is now complex, as customers constantly change their journey from laptop to smartwatch and from one application to another. They communicate with brands and companies on social media and on the phone, switching constantly from online to offline. Each brand is constantly competing for customer attention. It seeks to maximize the true bond of the brand with its customers.

Only companies that adapt to the changing needs of their customers and provide superior Customer Experience will grow faster and have a better position than their competitors.

7 crucial topics on CX:

• Making the Business Case for CX. Why is it at the top of the agenda?
• The role of Empathy in CX for customers and employees….the most critical one
• Omni-channel Service. Is the experience consistent both online and offline?
• Metrics & KPIs. How are CX related metrics linked to better business results?
• CX & Covid19. Implications and Opportunities
• B2Β Customer Experience. Why is it equally important?
• AI. Why is AI critical in creating better customer experiences?

Eligibility

CX Summit 2021 welcomes:

• CEOs
• Executives
• Directors
• Managers
• and participants from various sectors

Benefits

The CX Summit 2021 virtual conference will offer a complete conference experience for delegates, speakers and sponsors, in a conference full of inspiration, practical advice, interaction, and networking, with the option to watch it up close or from your office.

• International keynote speakers
• Top executives from Greece
• Discussion panel with the participation of the public
• Networking between participants
• One-to-One Sessions with clients, partners, and speakers
• Virtual Expo Booths
• Engagement with live Polls & Contests

Why invest in CX?

• Investing in CX initiatives has the potential to double your revenue in 36 months
• More than two-thirds of companies now compete mainly based on customer experience – from just 36% in 2010!
• The number of companies investing in the omnichannel experience increased in 2020 by more than 300%.
  In fact, 86% of buyers are willing to pay more for a great customer experience
• CX affects spontaneous purchases – as 49% of buyers have made impulsive purchases after a more personalized experience
• By the end of 2020, the customer’s experience will be of greater value for the brand compared to the price and the product

Application Process

• Click here to apply